Welcome to the Diskount Zone FAQ page. Here you’ll find answers to some of our most common customer enquiries. If you need further assistance, feel free to contact us at diskountzone@gmail.com.
1. Ordering & Payments
Q1. How do I place an order?
Simply browse our products, add your items to the cart, and proceed to checkout. Follow the steps to enter your details and complete payment securely.
Q2. What payment methods do you accept?
We accept major debit/credit cards and other secure online payment methods depending on availability at checkout.
Q3. Can I change or cancel my order after placing it?
If your order has not been dispatched, we will do our best to change or cancel it. Email us immediately with your order number at diskountzone@gmail.com.
2. Shipping & Delivery
Q4. What delivery services do you use?
We use a range of UK delivery services depending on the order size and priority, including:
- Royal Mail 1st Class
- Royal Mail 2nd Class
- Royal Mail Tracked 24
- Royal Mail Tracked 48
- DPD
- Other trusted 3rd-party couriers
Q5. How long will my order take to arrive?
Delivery times vary by service:
- 1st Class: 1–2 working days
- 2nd Class: 2–4 working days
- Tracked 24: 1 working day (aim)
- Tracked 48: 2 working days (aim)
- DPD: 1–2 working days
These estimates may vary during busy periods.
Q6. Do you ship internationally?
At the moment, we only ship within the UK.
3. Returns & Refunds
Q7. What is your returns policy?
We offer a 30-day return policy. Items must be in original packaging, unused, and in resellable condition.
Email us before returning any item.
Q8. How do I start a return?
Contact us at diskountzone@gmail.com with your order number and reason for return. We will provide full return instructions.
Q9. Who pays for return postage?
If the item is unwanted or ordered by mistake, the customer covers return postage.
If the item arrives damaged or incorrect, we will resolve the issue at our cost.
Q10. When will I receive my refund?
Refunds are issued once we receive and inspect the returned item. Most refunds appear within 3–7 working days depending on your bank.
4. Order Issues
Q11. What should I do if my item arrives damaged or faulty?
Email us right away with your order number and a photo of the issue. We’ll quickly arrange a replacement or refund.
Q12. What if my order hasn’t arrived?
Please check the tracking number (if provided) and allow extra time during busy seasons. If your order is still missing, contact us and we will investigate immediately.
5. Products & Availability
Q13. Are the products genuine?
Yes — we source our items from trusted suppliers and always ensure quality and authenticity.
Q14. What if an item is out of stock?
If an item goes out of stock, it will be marked as unavailable. You can email us to check restock dates.
Q15. Do you offer product advice?
Yes. If you need help choosing a product or want more details, email us and we’ll be happy to assist.
6. Account & Support
Q16. Do I need an account to place an order?
No, you can checkout as a guest. Creating an account simply makes future orders faster.
Q17. How quickly do you respond to customer emails?
We aim to reply within 24–48 hours on business days.
Q18. How can I contact customer support?
Email us anytime at diskountzone@gmail.com.
We handle all support enquiries through email for clarity and consistency.